• FAQs

    FAQs

    Q: How do I find out about the next product launch or restock? A: We announce all our launches on social media, so please follow us @palau_jewelry on Instagram to find...

    FAQs

    Q: How do I find out about the next product launch or restock? A: We announce all our launches on social media, so please follow us @palau_jewelry on Instagram to find...

  • Shipping Policy

    Shipping Policy

    Shipping processing time - All orders are processed within 1-3 business to process and pack. We make every effort to fulfill orders as quickly as possible. Orders are not shipped...

    Shipping Policy

    Shipping processing time - All orders are processed within 1-3 business to process and pack. We make every effort to fulfill orders as quickly as possible. Orders are not shipped...

  • Terms of service

    Terms of service

    OVERVIEW This website is operated by Palau Jewelry. Throughout the site, the terms “we”, “us” and “our” refer to Palau Jewelry. Palau Jewelry offers this website, including all information, tools...

    Terms of service

    OVERVIEW This website is operated by Palau Jewelry. Throughout the site, the terms “we”, “us” and “our” refer to Palau Jewelry. Palau Jewelry offers this website, including all information, tools...

  • Refund Policy

    Refund Policy

    We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be...

    Refund Policy

    We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be...

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FAQs

FAQs


Q: How do I find out about the next product launch or restock? 
A: We announce all our launches on social media, so please follow us @palau_jewelry on Instagram to find out first.



Q: Can I change my order once I've placed it?
A: No, once you place an order it is final. We cannot make changes to an order once it's already been placed.



Q: Do you offer Free Shipping?
A: We offer Free Standard Shipping on all U.S.A. orders.



Q: What method is used for shipping?
A: All domestic packages are shipped via USPS. 



Q: Do you offer returns?
A: Yes, we do offer returns. Please refer to the Refund Policy section to read about how we process returns.


Q: Where can I find my tracking information?
A: Once your order has shipped, you'll receive an email with your tracking info.



Q: How can I get in touch with your customer service team?
A: For customer service inquiries only, please email palaujewelry.usa@gmail.com



Q: I emailed your customer service team. When should I expect a response?
A: We aim to respond to all e-mails within 72 Hours. Please note that this timeframe may be extended during and immediately after launches and holidays.



Q: I have not received my order confirmation, what should I do?
A: Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation e-mail after 24 hours, please contact us at palaujewelry.usa@gmail.com with your inquiry.




Q: Do you offer discounts and promotions?
A: Yes, from time to time we offer discounts and promotions. Sign up for our e-mail alerts to receive news on special offers.
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