FAQs
Daniela NietoQ: How do I find out about the next product launch or restock?
A: We announce all our launches on social media, so please follow us @palau_jewelry on Instagram to find out first.
Q: Can I change my order once I've placed it?
A: No, once you place an order it is final. We cannot make changes to an order once it's already been placed.
Q: Do you offer Free Shipping?
A: We offer Free Standard Shipping on all U.S.A. orders.
Q: What method is used for shipping?
A: All domestic packages are shipped via USPS.
Q: Do you offer returns?
A: Yes, we do offer returns. Please refer to the Refund Policy section to read about how we process returns.
Q: Where can I find my tracking information?
A: Once your order has shipped, you'll receive an email with your tracking info.
Q: How can I get in touch with your customer service team?
A: For customer service inquiries only, please email palaujewelry.usa@gmail.com
Q: I emailed your customer service team. When should I expect a response?
A: We aim to respond to all e-mails within 72 Hours. Please note that this timeframe may be extended during and immediately after launches and holidays.
Q: I have not received my order confirmation, what should I do?
A: Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation e-mail after 24 hours, please contact us at palaujewelry.usa@gmail.com with your inquiry.
Q: Do you offer discounts and promotions?
A: Yes, from time to time we offer discounts and promotions. Sign up for our e-mail alerts to receive news on special offers.